CUSTOMER SERVICE

CUSTOMER SERVICE


Modern cars, light trucks, and sport-utility vehicles come with complex technology such as digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past. However, they eventually need to be replaced.

Before taking your vehicle in for repairs or service, do your homework so you receive the best possible service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.
  • Do not ignore any warning signals your car may give you.
  • Carry a written list of the symptoms that you can give your mechanic.
  • Resist the temptation to suggest a specific course of repair. Allow our experienced technicians to diagnose and recommend a remedy.
  • It's important to note when the problem occurs. Is it constant or periodic? Does it occur when the vehicle is cold or after the engine has warmed up? Does it happen at all speeds? Only under acceleration? During braking? When shifting?

Check for the following common vehicle maintenance issues on a regular basis:
  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, and vibrations.
  • When did the problem first start?

How to manage your service experience:
  • Ask as many questions as needed to fully understand your repair. Ask for an explanation in laymans terms if necessary.
  • Don't rush the technicians. You may be called and apprised of the problem, course of action, and cost before work begins.
  • Before you leave, be sure you understand shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Make sure the shop has your contact information readily available, so you can be reached as soon as possible.

Discover More About Appointments and Repair Services At Gary Wille's Auto & Tire Center in Oregon

Appointment Request
Fitchburg Auto Repair
Reviews


Reviews

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As someone who knows little to nothing about cars, I had often struggled to feel like I could fully trust an auto service center, until I found Gary Wille's. Tyler, Hunter and the team are hands-down the most genuine and professional auto experts that I've ever had the pleasure of working with. Tyler even took the time to show me how I can check and keep my engine oil full. Gary Wille's is the real deal. They provide that trustworthy, detailed, caring expertise that everyone looks for. After a service, they send a detailed report and include pictures and explanations of their recommendations and your options. They have never tried to sell me on something I don't need and explain my options in clear, understandable language. I'll be a customer as long as I live in the area.

, 04/08/2022

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This was my first experience, and I was blown away! Service was scheduled for 10-12 a.m., and when they realized it would be longer than than that, provided me with a loaner. They also compensated me for the delay. I received a detailed report of what was checked out. The young men I dealt with were extremely friendly and kind. I knew if Tom Stoehr could trust them with his business, so could I. I now have my new mechanic and I couldn't be happier! One more thing that's long overdue (because I can't figure out how to do a new review) . . . one day last summer, I showed up unannounced with my Can Am Spyder, as I needed the tire pressure reduced. They took care of it immediately and got me on my way. Can't beat the service, professionalism, and personal treatment that this business provides! Thank you! 3/22: Another great experience. Highly recommend!

, 03/22/2022

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5 stars 12-29-21 update to last years review. Extraordinary service 1 1/2 hour before closing. Spark plug wire cut (twice in less than a month) which caused other damage as a result. They took care of me right away. They still had one of the old uncut spark plug wires from my last visit. That and the other damage was fixed quickly and FREE of charge. Still driving from Madison for their excellent service. Wondering why there is no leave a review option this time.

, 12/30/2021

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