GARY WILLE'S AUTO & TIRE CENTER > OUR SHOP > CODE OF ETHICS

608-835-7339 | 870 N Main Street Oregon, WI 53575

CODE OF ETHICS

To perform high quality repair service at a fair and just price.
To have a sense of personal obligation to each customer.
To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
To notify the customer if appointments or completion promises cannot be kept.

Testimonials

These guys are great! Went in (first time customer) with a side bubble on my tire and while inspecting the it Dave broke the news that I'd need 4 new tires (back 2 needed to go and the bubble was a front one). So we got everything scheduled for a Friday (it was Tuesday). Later that night they already inspected my car for issues they didn't see before (and there we a lot of them). Dave called and broke the news that if I got a majority of everything worked out that needed to be (tires, brakes, exhaust) it would be pretty pricey. He then said that he didn't want me to put all that money into a car that was on its last life. He put me first before his company. He could have taken my money and did the repairs, but he didn't. Instead he fixed the one tire to by me a couple of weeks so I could go car shopping. Great business, better people working there. He has a new customer for life.

Zach Hanley, 04/25/2021
They were nice enough to re bead my tire for $20

Dylan Bleicher, 03/23/2021
Big fan of this place - 10/10 recommend. They were very helpful and friendly. They were also up-front and honest about what they could/could not fix, and didn't string me along for added charges when they knew it wouldn't address the root of the issue (like other repair shops I've been to). Overall, the service was great, and the pricing was even better!

Emma Rigby, 03/21/2021
Wonderfully friendly as soon as I walked in the door. Came in for a check engine light but found quite a bit more work on our plate. They were so understanding and helped me make some step by step decisions. Very considerate of my pocket book. Giving the heave-ho to the dealerships. Coming here for anything car related I need from now on. AND they have loaner cars!! Great to know!!

Amy Gervasi, 03/08/2021
Car crapped out 90 miles from my house and was towed to Gary Willes. They were not able to recreate the issue and spent a few days trying to do so. They also inspected my car in detail and found numerous issues which they did correct at the same time as trying to recreate the issue I was having. After about a week, I did come pick up my car. During the ride home this original issue cropped up. I drove back to the garage and they jumped through hoops and immediately corrected the issue (tricky bad alternator - they did not even charge me labor!!!) in record time while I waited. Awesome customer service, very honest, and very detailed investigation and report of all other issues found with my car. Very happy and wish these guys were in Milwaukee. Go with these guys!

John Ahl, 02/19/2021
Simply phone call helped me solve my problem. Glad he asked me questions instead of just making an appointment for my car. Greatly appreciated

Lee Ann Dillman, 02/03/2021