GARY WILLE'S AUTO & TIRE CENTER > OUR SHOP > CODE OF ETHICS

608-835-7339 | 870 N Main Street

CODE OF ETHICS

CODE OF ETHICS, Oregon, WI

To perform high quality repair service at a fair and just price.
To have a sense of personal obligation to each customer.
To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
To notify the customer if appointments or completion promises cannot be kept.

Testimonials

Car crapped out 90 miles from my house and was towed to Gary Willes. They were not able to recreate the issue and spent a few days trying to do so. They also inspected my car in detail and found numerous issues which they did correct at the same time as trying to recreate the issue I was having. After about a week, I did come pick up my car. During the ride home this original issue cropped up. I drove back to the garage and they jumped through hoops and immediately corrected the issue (tricky bad alternator - they did not even charge me labor!!!) in record time while I waited. Awesome customer service, very honest, and very detailed investigation and report of all other issues found with my car. Very happy and wish these guys were in Milwaukee. Go with these guys!

John Ahl, 02/19/2021
Simply phone call helped me solve my problem. Glad he asked me questions instead of just making an appointment for my car. Greatly appreciated

Lee Ann Dillman, 02/03/2021
A few weeks ago my car would not start, even with a jump. I called Gary Wille's, explained the problems, and they took it from there. They got my car to the shop, diagnosed the troubles, and had it repaired quickly, professionally and with superior workmanship and customer service. Last week I needed tires, so guess where I went for service and recommendations? Gary Wille's. They got me in as soon as I could make it and had the work done efficiently and expertly. They even got me a loaner car so I would not be stranded. Especially in this pandemic, this is a big deal! My thanks to Ryan, the Mechanic, and Tyler at the front desk. The most cost, and time effective work is the work that is done right the first time. Gary Wille's gets my thumbs up!

mitchel barry, 01/22/2021
Very thorough. The problems with my vehicle were documented with pictures which were shared via a link along with the recommended repairs. The link was followed by a phone call to discuss and approve the required repairs. The work was done in a timely manner, and everything was to my satisfaction. I will be returning in the future. Very courteous and knowledgeable.

Rick Johannes, 01/17/2021
The best experience I've had in a long time with an auto repair service. I thought I needed a new fuel pump for my vehicle but these honest, professional gentlemen informed me that my fuel gauge was not functioning and I just needed gas. I know of some places that would have installed a new fuel pump just to charge me more. Thank you for the honesty and giving me a real estimated time of completion! HIGHLY, HIGHLY, HIGHLY, RECOMMENDED!!!

Rob Robinson, 01/13/2021
Got my truck in and out in a timely manner and were great about all of the info that needed to be done

Mike Hawkey, 01/12/2021